Exchanges are possible within 30 days after receiving your order.

If it doesn't suit you, returns are simple — just contact our customer service and send your parcel to the indicated address (please note that return shipping costs are at your expense and the original shipping fees are non-refundable).

We will refund your purchase once the order is received in its original packaging and unused.

❗ However, items intended for intimate use (e.g., underwear) as well as items sold with an exclusive discount of at least -50% are non-refundable. Only partial refunds or returns of certain products may be accepted depending on the case.

We are very aware of our impact on the planet. As part of our ongoing efforts toward sustainability, we are making positive changes to help build a better future. These changes include eliminating paper return forms and invoices from Trendfio orders.

You’ll see that these documents are not necessary, as they can be sent by email.

It therefore makes sense not to include them.

We always strive to do what is right and to reduce our impact on the world around us.

To request a return or exchange, please first consult the section “What is the exchange and return policy?” to see if the items in your order are eligible for return.

Then, contact one of our customer service teams, who will guide you through the entire process.

In the unlikely event that you receive the wrong item, please contact us immediately with the following information so we can resolve the issue quickly and efficiently:

• Your order number
• The name of the item you did not receive
• The name of the item you received instead
• A clear photo of the item you received

As soon as we receive this information, our customer service team will handle the issue as quickly as possible!

If one of the products in your order is defective upon receipt, please contact our customer service team and include photos or videos so we can work together to find a solution.

In most cases, if it’s a manufacturing defect, our customer service will arrange to send a replacement product as quickly as possible, and you will be allowed to keep the defective item (you won’t need to return it to us).

No, we can only process refunds to the original payment method.

The only alternative is to offer gift cards (store credit) for the full amount of the refund.

Once we receive your returned package and confirm that it meets the refund criteria (item not worn, not washed, and in original, intact packaging), Navoby commits to issuing your refund within a maximum of 15 days.

If you did not meet the 30-day deadline to request a return, please contact us at support@trendfio.com as soon as possible so our support team can assist you.

Please include your order number and the reason why you missed the deadline. While we are not obligated to accept your return, in some cases we may be able to find a solution to help you.